These Terms and Conditions apply to all sales of products and services via our webshop on www.myfillersupply.com which is owned and operated by Prime Beauty Supply, conducted by each customer procuring products and or services from webpage (the “customer”).

We recommend that customers carefully read through these terms and conditions before completing a purchase on our webshop.

Please note we only sell to licensed professionals and not private persons.

SITE INFORMATION

The content provided on this website is intended as a service to the Internet community and is designed to provide general information about the subject matter hereof. The information provided in the summary form is general in nature and is provided for informational purposes only. The content is not intended as a substitute for informed medical advice or recommendations from healthcare professionals. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider.

Orders

Customers may place orders 24 hours a day on our webshop. We will process the order as quickly as possible and usually within 24 working hours from receipt of the order. Concerning products which are in backorder the dispatch will usually be 3-6 working days later unless otherwise informed.

After an order has been placed, the customer will receive an order overview by e-mail. Please note that the order overview is not an order confirmation and we are not bound by the customer’s purchase order at this stage. A binding agreement is made between the customer and MyFillerSupply.com when the customer receives an email with the shipment notification, invoice, and packing slip.

When the customer places a purchase order in the webshop, this order is binding for the customer.

All orders for products are subject to availability, and MyFillerSupply.com reserves the right to cancel any purchase order or agreement if supply is impossible.

Customer information

It is the customer’s responsibility to ensure that all customer, delivery & business name (where applicable) information which is provided to us is correct.

In the case that the customer makes changes about customer information, MyFillerSupply.com carries the right to verify these new information and will within 24 working hrs, re-evaluate the customers account details for approval.

Delivery and delay

Products in stock will be shipped in 1-3 business days as the order has been placed.

Products which are not in stock will be ready for shipment normally within 3-6 working days.

If the order is delayed more than 6 working days, MyFillerSupply.com must notify the customer thereof. In this case, the customer has the right to cancel the balance order within 24 hours for products not shipped timely.

All orders will be shipped with UPS Express Delivery (next day delivery) and we provide our customers with a tracking number.

MyFillerSupply.com is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.

Import duty & tax

All prices displayed are exclusive of any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs and local sales taxes levied by the country you are importing to – in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If a parcel is randomly chosen by customs to be processed, it can take approximately 30 working days. Customs processing rarely takes more than 2 days, but in the rare case that it does, we  allow customs to perform their job. By making an international sale, you agree to allow customs to also perform their duty.

Please note it is the responsibility of the importer (Customer) to know the rules and regulations of a country. If a package is stopped at customs we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package we will either resend the package or refund the amount of the products.

Return policy

Returns Process:

1. You have 3 days from the date of delivery to return your items via a tracked signed for service.
2. Email us with photos of the unopened SHIPPING box(es) (not product boxes)
3. We will then send you instructions on how to return.
4. Please follow the return instructions carefully.
5. You must email your new tracking number to us so we can monitor the return.
6. All returns are paid for by the customer.

We cannot process a return after 3 days from the delivery date. We must receive the returns tracking number before the 3th day.

You must wait for your return to reach us before we process a refund. Shipping costs are not refunded. Returns are at your own risk and we do not accept any responsibility for loss during the returns transit. 

If a parcel is returned to us because it could not be delivered to you (either because you were not available, refused delivery, or could not collect it from the local post office) and we do not receive it back for any reason, we are unable to refund you until it returns.

Damaged products

MyFillerSupply.com does not bear the risk of freight of the products to the customer, any claims for loss, shortage, breakage, leakage, or other damage occurring in transit must be notified to the shipping carrier.

Cancellation of products

After an order has been placed, the order is binding for the customer unless MyFillerSupply.com can not dispatch the products within 6 working days after receiving the order. In the case that MyFillerSupply.com can not ship the products within 6 working days, the customer will be notified about this and have the choice to cancel the order.

Prices & payment

We accept payment via credit card and from the following credit card providers:

Visa, MasterCard & other credit card types.

Important: We handle credit card information with confidentiality, and we never store credit card information. Our payment provider hosts the form where the credit card details are entered and therefore we never see the credit card information. We do this to ensure security. Our webshop only stores transaction data needed for us to make the withdrawal from the specified account when shipping the product to the customer.

All customers paying by card are subject to validation checks. MyFillerSupply.com reserves the right to delay any order if fraud is suspected.

We take precautions for printing errors, price increases and sold-out items on the website and in our promotions.

Compliance

MyFillerSupply.com acts as an international wholesaler and does not assume any liability for compliance with legislation in the country in which the customer is established or the country into which the customer imports the products. Hence, the customer is responsible for specifying the order sufficiently for the purpose of ensuring that further wholesale or retail sale of the products meets the requirements of the relevant jurisdiction, e.g. language requirements, product registration, patient information leaflets, labelling or presentation of the product in general.

The customer is responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer.

MyFillerSupply.com only accepts orders from doctors, aesthetic clinics, hospitals, and wholesalers.